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Office-based employees of Hindustan Unilever (HUL) went into a work-from-home (WFH) mode from March 17 itself, and the Rs 38,000-crore FMCG major has already framed a new set of protocols for employees, area sales managers (ASMs) and the field force. An incident management team (IMT) - a cross-functional steering committee - has been set up to lead multiple pillars for Covid-19 readiness, and over 1,000 circle meetings (virtual meetings each manager has had with his or her team) have taken place to cover the last blue-collared employee on the shop floor.The company has mapped 40-50 top mission-critical roles, with a plan of two levels down as substitutes to ensure business continues if any individual is unable to attend to a role. For its 140 ASMs, the directive is in any given week — very few managers would travel in the market for business-critical work. Similarly, for office support, a small number of managers would come to office, while a higher number of remaining managers would w...